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| • | Overselling
collaboration, Supply Chain Planning |
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| (SCP) product
suites fail to deliver on bold promises |
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| of
synchronizing the supply chain |
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| • | Users are
crediting SCP automation for performance |
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| improvement…but
overall score of C+ reflects… |
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| frustration
about long implementation cycles and |
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| exaggerated
vendor claims |
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| • | SCP systems
deliver results in inventory management |
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| and customer
service |
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| • | Success is
more dependent on effective
change |
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| management
than it is on technology |
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